001 // RETURNS AND EXCHANGES
At VALORO SPORT, we take pride in the quality, performance, and craftsmanship of our products. We want you to feel confident in every purchase. If your order isn't quite right, we're happy to assist with a return.
RETURN POLICY
We accept returns within 14 days of receiving your order, provided the items meet the following conditions:
Items must be new, unused, unwashed, and in their original condition.
All original tags and labels must remain attached.
Items must be returned in their original packaging, including any product bags or protective packaging.
Items must be clean, dry, and free from dirt, horse hair, odours, or other signs of use.
Proof of purchase is required.
All returned merchandise is subject to inspection upon receipt. Valoro Sport reserves the right to decline returns that do not meet these conditions.
Once your return has been received and inspected, we will notify you of its approval or rejection.
Approved refunds will be issued to the original payment method within 7–10 business days of return approval.
Please allow additional time for your bank or payment provider to process and post the refund.
HORSE BLANKET RETURNS
To maintain the highest standards of quality and equine biosecurity, all horse blankets, sheets, liners, and related outerwear must be returned in new, unused, and resaleable condition.
We understand that finding the right fit is important. If you need to check the fit of a blanket on your horse, we recommend placing a clean sheet over your horse before trying it on to protect the blanket from hair, dirt, and moisture.
Blankets showing signs of wear, use, horse hair, dirt, or damage will not be eligible for return.
002// HOW TO RETURN A HORSE BLANKET
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To initiate a return, please fill out a Returns Form within 14 days of receiving your order.
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Your order number
The item(s) you wish to return
The reason for your return
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Once your request has been reviewed, our team will provide return authorization and shipping instructions.
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Approved refunds will be issued to the original payment method within 7–10 business days of return approval.
Please do not send items back without first receiving return authorization. Unauthorized returns may not be accepted.
Initiate a Productive Dialogue
Complete the form with contextual information regarding your challenges, timelines, and desired outcomes, and our team will respond promptly with an evidence-based recommendation framework.
003// RETURN TERMS
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a confirmed manufacturing defect. Original shipping charges are non-refundable, except where required by applicable law or where Valoro Sport has made an error in fulfilling your order. We recommend using a tracked shipping service, as customers are responsible for returned merchandise until it is received by Valoro Sport.
Exchanges & Size Changes
Need a different size or product? We're happy to help you find the right fit.
To ensure the quickest and simplest process, Valoro Sport does not offer direct exchanges. Instead, customers may return their original item for a refund, provided it meets our return policy requirements, and place a new order for their preferred size or product. You may place your new order at any time to secure the desired item, without waiting for your original return to be processed. New orders are subject to current pricing, product availability, and applicable shipping charges.
Non-Returnable Items
The following items are not eligible for return, except where required by applicable law:
Items that have been worn, used, washed, altered, or damaged after delivery
Items with removed or missing original tags
Items returned with horse hair, dirt, stains, or odours
Personalized or custom-made products
Final sale items
Gift cards